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Help/FAQs
OUR GOAL IS TO MAKE YOU SAVE MONEY when you purchase contact lenses, eyeglasses or sunglasses. Free shipping on orders over US$99.
Our company is affiliated with world's largest optical store; Coastal Contacts.
3 EASY STEPS:
CHOOSE YOUR LENS:
Browse the site VERRE DE CONTACT.com and choose the product you wish to purchase. Once you have made your choice, click the button "Choose". If you do not find what you are looking for, you can also consult the complete list of products by pressing the green arrow on the left of our website. Don't forget to leave us your your name and email address so that we can send you an instant additional rebate as a new customer.
ENTER YOUR PRESCRIPTION:
Once your product as been chosen on VERRE DE CONTACT.com, you will automatically be redirected to the website of our partner, Coastal Contacts. You will need to enter your informations, the details of your prescription and method of delivery desired. (You can find your prescription on your contact lenses boxes). Coastal Contacts, the largest optical store in the world, is responsible for ordering, payment, delivery and customer support. We maintain a professional and rigorous follow up for each customer that we refer to our partner.
RECEIVE YOUR ORDER AT HOME:
Once your transaction is approved by our partner, your order will be shipped to you in the manner of transportation you have chosen. If you plan to buy more products in the same transaction, it is recommended to use the online shop of our partner.
* Please note that Coastal Contacts is also a Canadian company. The headquarters of this company is in Vancouver, Canada. The procedure for entering your prescription is visually simple and well documented. Our company is affiliated with Coastal Contacts to provide our visitors the largest selection of optical products at the best price. All prices are in US dollars.
It is essential to consult your eye professional for a prescription that is updated before ordering your contact lenses or glasses.
FREQUENTLY ASKED QUESTIONS
- Q- What do I need to consider when buying contact lenses on the internet ?
- Q- What do the markings on the box containing the lenses mean ?
- Q- Is it alright to sleep with my contacts in my eyes ?
- Q- Can I change my lenses to a different kind ?
- Q- Is it possible to correct presbyopia with contacts ?
- Q- I have questions about eye diseases or eyes troubles ?
- Q- What are the differences between soft and rigid lenses ?
- Q- Do I need to consult an optometrist before I buy contactlenses ?
- Q- Why is the payment in US dollars ?
- Q- How can I contact your partner, Coastal Contacts for questions and informations.
- Q- How do I contact VERRE DE CONTACT.com ?
1- Q- What do I need to consider when buying contact lenses on the internet ? Is my contact lens prescription current ?
R- You should always have a current, correct prescription when you order contact lenses. If you have not had a check-up in the last one to two years, you may have problems with your eyes that you are aware of, or your contact lenses may not correct your vision well.
2- Q- What do the markings on the box containing the lenses mean ?
PWR : This number refers to refractive power. It represents the amount of
refraction needed to give thye patient 20/20 distance vision. The bigger the
number, the more correction is necessary.
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BC : means base curve and determines the radical curvature of the back surface of the lens.
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Dia : Means diameter and tells us how far it is straight across the lensfrom edge to edge.
Note : There may be other information on your prescription, such as color
for colored lenses, brand of your contact lenses and date of the prescription.
3- Q- Is it alright to sleep with my contacts in my eyes ?
R- To take a nap for let’s say half an hour is not a medical issue regardless which lens you use. If you wish to sleep a whole night with your lenses you must have a certain type of lens that is designed for that kind of use. You should also consult your optometrist before you start to sleep with your lenses.
4- Q- Can I change my lenses to a different kind as long as the parameters are the same ?
R- It is not certain that two different lenses behave the same on the eye just because the parameters are the same due to different materials and thickness. You should never use a lens that you haven’t been advised too use by your optometrist.
5- Q- Is it possible to correct presbyopia with contacts ?
R- Yes it is, there are two different ways to deal with presbyopia. The first is to have correction for distant vision on one eye and for reading distance on the other eye. The second option is to wear progressive contacts which have optics for both distant and near vision in each lens.
6- Q- I have questions about eye diseases or eyes troubles ?
R- If you have any questions or problems with presbyopia, astigmatism, myopic, etc., please ask specific advise to your optometrist.
7- Q- What are the differences between soft and rigid lenses ?
R- A soft lens has a predetermined length of life, from one day to one year. The soft lenses is almost always instantly comfortable but a rigid lens takes some getting use to, from a couple of days up to a month. After that time, the rigid lens will also be comfortable. Because a ridid lens does’nt have any predetermined length of life, it’s the condition of the lens that determines when it’s time to change the lens.
8- Q- Do I need to consult an optometrist before I buy contactlenses ?
R- Yes you shoulkd always consult an optometrist before you buy lenses to make sure you get the correct prescription and that your eyes are in good health
9- Q- Why is the payment in US dollars ?
R- Because we are affiliated to the world largest optical store online, you can have access to cheap prices, best quality lenses, secure transaction, fast delivery etc. We also have to conform to their payments modes policies. The corporation which we are affiliated to accept only that US currency as payments. You can use the "currency converter" on our website.
10- Q- How do I contact your partner, Coastal Contacts?
R-If you have any questions relating to your order, payment, delivery, or to speak with a customer service agent of Coastal Contacts, you simply select a product on our site. Once transferred to the page of our partner, you will find information and the toll free number to speak to a customer service agent. You can also "choose" the link below to be directed to our partner customer service. You'll find a wealth of information about optical products and how to buy online.
11 - Q- How do I contact VERRE DE CONTACT.com ?
R-If you have any questions relating to your order, payment or shipping, please contact customer service of Coastal Contacts. For questions or comments about the use of our site VERRE DE CONTACT.com or to report an error, please contact us by email by visiting our "comments" or "Contact us" pages on our website. Our qualified team members will be pleased to read your emails and help you if you have any problems shopping on our site. You can also call us by phone from Monday to Friday from 9:00 to 17:00 at 1-(561)531-6691 (long distance call,FL,USA)
Thank You for Shopping with us!